Last updated: May 16th 2022
moozoom education Inc. (“moozoom”) takes the privacy of its users, including students, teachers, and parents, seriously. moozoom is committed to protecting users’ privacy while providing a personalized and valuable learning experience through its education technology product (the “Product”).Among other things, moozoom is committed to the following:
- We only collect, store, process, or share student information that is needed for authorized education/school purposes, or as authorized by the parent/student.
- We do not sell student personal information.
- We do not use or disclose student information for behavioral targeting of advertisements to students.
- We do not retain student personal information beyond the time period required to support the authorized educational/school purposes.
The School Community
- 1. Personal Information
The specific information collected depends on the user type (i.e. teacher, district/school staff, parent, and student users). A list of the personal information collected for each user type of the Product, including the type of information collected, how the information is collected and used within the School Community, whether other users can view the information, and whether the information is shared outside of the School Community, is available here.
- 2. Cookies
Cookies are small data files that are commonly stored on your device when you use websites and online services. They are widely used to make websites work, or to work more efficiently, as well as to provide reporting information and assist with services or personalization. There are also other technologies that are similar to cookies, which may store small amounts of data on your device (“Local Storage”).
moozoom uses the following types of cookies and Local Storage (collectively called “Cookies” herein):
- Performance and functionality Cookies: These Cookies are not essential, but help us to personalize and enhance your user experience. For example, they may help us to remember your preferences and prevent you from needing to re-enter information more than once, or to remember your id and password so that you do not have to enter them each time you use our services.
What Does moozoom Do with the Collected Information?
moozoom only collects and uses user information that is required to fulfill its duties and provide and improve its services. Specifically, collected information is used for the following purposes:
- To operate the Product;
- To enable users to login to the Product;
- To allow the teacher to manage and engage with the Product;
- To allow student to use the Product;
- To enable class related activities such as classroom content, assignments/tasks, and communications;
- To allow parents to use the Product with their child(ren);
- To allow teachers, students, and parents to assess individual student progression;
- To provide analytic data to teachers and school administrators;
- For software and customer support purposes; and
- For sales, invoicing, and/or billing purposes.
moozoom does not advertise or market to students or their parents. No personally identifiable student information will be used for marketing purposes.
moozoom does not share personally identifiable information outside the School Community, except for those purposes stated within this document, without first obtaining the express written consent of the individual.
Parents who login to the Product are not granted access to personally identifiable information of any student other than their child.
Collected information in aggregate form, whereby individual users are not identifiable (i.e. “de-identified data”), is used for the following purposes:
- To improve the Product;
- For research and statistical purposes;
- For marketing purposes related to the moozoom Product; and
- For customer support purposes.
De-identified data will have all direct and indirect personal identifiers removed. This includes, but is not limited to, name, user ID, date of birth, and location information. Furthermore, moozoom will not attempt to re-identify de-identified data or transfer de-identified data to any party unless that party agrees not to attempt reidentification
moozoom User Data Access
All user access and/or interactions within the moozoom Product occur in the School Community among district/school administrators, district/school employees or agents, teachers (including paraprofessionals, aides, behavior specialists, or other school employees), students, and parents (“trusted users”) in the School Community.
Teachers (including teachers, paraprofessionals, aides, substitute teachers, behavior specialists, or other school employees working with students in the classroom) are granted access to student data for the students in their classes and to parent data for the students in their classes. School/district administration officials may access teacher and student data to monitor in-app activities and student behavior/attendance. Other school employees or agents within the School Community may be granted individual access to student data by the teacher pursuant the group sharing feature.
Detailed information on user data access can be viewed here.
Student records are the property of and under the control of the school and/or school district. Students can access their student records by logging in to their student account. Parents do not have personal access to moozoom and as such, they access the Product with their child student code with the same access limitations.
Students are only granted access to any of the assigned moozoom content, as well as their personal utilization and progression data. Students do not have access to any data that would make them identifiable, nor any of their answers entered during a moozoom activity. Access to student records that are not otherwise accessible from the student account must be granted by the school and/or school district, at their complete discretion.
Corrections of any erroneous information should first be brought to the attention of the teacher or the school administration. In the event that the teacher or school are unable to make the correction, parents should advise moozoom at firstname.lastname@example.org who will then work with the teacher or school to facilitate correction of any erroneous information.
Should there be any unauthorized disclosure of a student’s records, moozoom will notify the school, teacher, parent and student via email within 3 days following discovery of the unauthorized disclosure.
No Marketing to Students and Parents
moozoom does not share user data with third parties for marketing purposes.
Deletion of Student Records
Student records are deleted 12 months after the end of their last class within the Product. Parents can request to have the account of their child, and related information deleted from the moozoom database by contacting moozoom at email@example.com.
Deletion of Teacher RecordsPersonal data of teachers and any data not already deleted that is related to a teacher’s classes will be deleted 2 years after their account has become inactive.
- United States of America
FERPA is an acronym for the Family Education Rights and Privacy Act, a US federal law to protect the privacy of student educational records. FERPA gives parents certain rights with respect to their non-adult children's education records. These rights include the right to inspect and review the student's education records maintained by the school, as well the right to request that a school correct record which they believe to be inaccurate or misleading.
Furthermore, under FERPA, schools generally must have written permission from the parent in order to release any information from a student's education record, which includes records, files, documents, and other materials that contain information directly related to a student and are maintained by an educational agency/institution, or the personally identifiable information contained within those records. However, FERPA allows schools to disclose those records, without consent, to various parties under specified conditions, including the following (see 34 CFR § 99.31):
- School officials with legitimate educational interest;
- Other schools to which a student is transferring;
- Specified officials for audit or evaluation purposes;
- Appropriate parties in connection with financial aid to a student;
- Organizations conducting certain studies for or on behalf of the school;
- Accrediting organizations;
- To comply with a judicial order or lawfully issued subpoena;
- Appropriate officials in cases of health and safety emergencies; and
- State and local authorities, within a juvenile justice system, pursuant to specific State law.
Schools may also disclose, without consent, "directory" information such as a student's name, address, telephone number, date and place of birth, honors and awards, and dates of attendance. However, schools must tell parents about directory information and allow parents a reasonable amount of time to request that the school not disclose directory information about them.
COPPA is an acronym for the Child Online Privacy Protection Act, a US federal law to protect the privacy of children under the age of 13. COPPA requires that online service providers such as moozoom, or teachers/schools acting as a parent’s agent, provide parental notification and obtain parental consent before knowingly collecting personal/individually identifiable information from children under the age of 13, except in limited situations (for exceptions to this consent requirement, please see 16 CFR § 312.5(c)).
If such personal information is collected without parental consent or collected beyond the scope needed for participation in the moozoom Product, moozoom will delete such information as soon as possible. If you believe that information from a student under the age of 13 has been provided in violation of these terms, please contact us at firstname.lastname@example.org.
Please review the foregoing sections for descriptions of the types of personal information we collect; how we collect that information; how that information is used; and our policies on protecting that information from third party access.
moozoom takes the rights of children and parents very seriously. To this end:
- moozoom won’t require a child to disclose more information than is reasonably necessary to participate using the Product within the School Community;
- Parents can review their child’s personal information, direct moozoom to delete it, and refuse to allow any further collection or use of their child’s information; and
- Parents can agree to the collection and use of their child’s information, but still not allow disclosure to third parties unless it is part of the service.
Parents may contact moozoom following the procedures outlined in the “Changes and Access to Personal Information” section below.
- European Union
Since May 24, 2018, the European Union General Data Protection Regulation (GDPR) has defined the rules regarding the collection, use, and retention of personal information for citizens of the European Union (EU). moozoom is fully compliant with these rules.
moozoom does not share the data covered by this policy informally among its employees. Only those employees who require the protected data to carry out their duties are granted access. In such cases, access is granted based on the principle of least privilege, which means that each program and employee are granted the fewest privileges necessary to complete their tasks. Employees with access to protected data are given training to apprise them of their responsibilities when handling data and the various laws and agreements covering data security. Such employees are also given a unique user ID for purposes of accountability.
moozoom performs periodic risk/vulnerability assessments and data privacy and security compliance audits. moozoom will remediate any identified security vulnerabilities in a timely manner. We also have a written incident response plan, as well as best practices for responding to a breach of personally identifiable information. We will share this incident response plan upon request.
While moozoom is committed to implementing best practices with regard to information and data security, we cannot make a 100% security guarantee due to constant advances in virus and hacking technology, as well as unforeseeable hardware or software failures and other risk factors. moozoom can therefore not be held responsible for data loss or alteration. moozoom will notify any affected user of a security breach via email within 3 days following discovery of the breach.
For additional information about our security measures and Security Policy, please contact us at email@example.com.
- Third Party Integrations
- Third Party Service Providers
Changes to and Access to Personal Information
Users have access to their personal information via their moozoom user account, or by contacting the teacher or school administration.
Users may also request a copy of their personal information, or can make modifications to any incorrect information by sending a written request to firstname.lastname@example.org. The following information has to be provided:
- First and last name;
- Phone Number;
- Class name and school;
- Student name and/or user ID and/or username;
- Teacher name.
The user will then be contacted by a member of the moozoom team for verification purposes. Users can also correct and update their personal information using the same procedures described above.
Change of Control
In the unlikely event that moozoom goes out of business, all user information will be securely deleted within 12 months of the date of going out of business.
Disclosure of Information to Satisfy Legal Obligations
Consent to the Gathering and Processing of Information